Repeat interruptions
Experts spend the day on questions the map should already hold.
Help desk · HR and IT
Ask once. Keep the answer.
Teammate absorbs the repeat questions, routes the rest, and keeps every answer.
01
The same question, every week.
HR and IT answer the same thing because the last answer never became a source.
Inconsistent replies
Two IT pages disagree, and each asker gets a different sentence.
Dead ends stall
Nobody knows the enterprise P1 SLA, so the ticket waits on one person.
Before
Five people ask the same HR question. The expert answers five times.
After
The expert answers once and the answer is kept. After that, Teammate answers it.
02
The loop for this team.
Ask Teammate. Get sources. Route what it does not know. Keep the reply.
Ask where you work
People ask in the app, Slack, or Teams.
Known questions stop here
Repeat questions come back with the exact lines and sources.
Unknown questions go on
The best-matched expert gets a queue item. The answer is kept.
- Ask Teammate
- Answer with sources
- Or route to the expert
- Keep the answer
03
Absorb the repeat questions.
If the map already has the answer, nobody has to type it again.
HR and IT sources
Leave, laptop, access, and policy questions land on the pages you already have.
Conflicts stay honest
If two policy pages disagree, Teammate shows both sides.
Permissions hold
An asker never sees a source they are not entitled to.
04
Route the rest, and keep it.
“What’s our SLA for enterprise P1s?” hits a wall. Teammate asks the support lead in Slack.
Named expert
Role, field, and expertise tags pick the person. The question goes to their queue.
The answer is kept
The asker gets the answer. Next time Teammate answers instantly.
Manager fallback
If no expert fits, it goes to the teammate’s manager.
- After
Enterprise P1s: first response within one hour.
Answered by the support lead in Slack, kept with their name and date - Before
No answer on record.
The question hit a dead end
05
Asked, never watched.
Teammate answers when asked. It does not monitor conversations.
Linked accounts only
On Slack and Teams, only people an admin has linked to a real account can talk to it.
Each person’s access
It follows each person’s permissions.
Profiles owned by experts
Experts keep their headline, field, and tags, and can correct them any time.
06
What this team uses.
Teammate is the desk. Corpus is the drawer it opens.
Teammate
The named colleague in the app, Slack, or Teams. Slack and Teams are on Pro.
Corpus
Policies, owners, and the exact lines every answer cites.
Chrome clipper
Save the HR or IT page you are looking at. Saving again updates it.
07
What to measure.
Fewer repeat interruptions, and a record of what still gets stuck.
Asked twice
Whether an expert still answers a question the map already holds.
Routed once
Whether a new answer was kept after the first expert reply.
Stuck list
What people actually get stuck on, as routed questions.
Both sides shown
Whether conflicting HR or IT pages stay visible.
Questions people ask.
Does Teammate read our HR Slack channel?
No. It answers when asked. Only linked accounts can talk to it.
What happens when Teammate does not know?
It finds the best-matched expert and puts the question in that person’s queue.
Will the expert see the same question next week?
Not if they answered it. The answer is kept and served next time.
Can we use this from Jira today?
No. Jira is planned. People ask in the app, Slack, or Teams today.
Who can see an HR answer?
Only people allowed to see the source it came from.