Same colleague
The same named colleague answers wherever people ask.
Teammate
Your organization’s named colleague.
People ask in the app, Slack, or Teams. It answers from your knowledge, with sources.
01
Where people ask.
In the Cluesora app, or in Slack or Teams.
Slack and Teams
Cluesora’s Slack and Teams agent is on Pro.
Linked accounts only
On Slack and Teams, only people an admin has linked to a real account can talk to it.
02
Answers with sources.
It answers from your organization’s knowledge, with sources.
Your knowledge
The answer comes from what you already have in Corpus, not from a guess.
Lines and sources
You see the exact lines and where they came from.
Your permissions
It follows each person’s permissions. No one sees more than they are allowed.
Asked“Can a new enterprise customer go monthly?”
No. Enterprise pays yearly.
Customers on monthly plans left at renewal, and billing cannot adjust partway through a term.
- Source
- Confluence · Pricing policy
- Source
- Confluence · Pricing review
03
The right expert.
When it does not know, it finds the best-matched expert by role, field, and expertise tags.
Matched on expertise
Role, field, and expertise tags decide who should see the question.
Into their queue
The question lands in that person’s queue, not in a shared noise channel.
No dead end
The asker is not left with “I don’t know”. The question goes to someone who does.
Someone asks
- In the app, Slack, or Teams
Cluesora looks
- Known → answer with exact lines and sources
- Not known → a dead end, not a guess
Finds who knows
- Best-matched expert
- No good match → the manager
Asks them
- In Slack or Teams, where they work
- Answer reaches the asker
Written back
- Kept in the map
- Old version kept, dated
- Usable in about a minute
Next time it is answered from the map. Never routed again.
Teammate answers when asked. It does not monitor conversations.
04
Queue and profiles.
Experts keep their own profile and can correct it any time.
What a profile holds
Headline, field, and expertise tags. The expert owns those fields.
Correct any time
If the tags are wrong, the expert fixes them. The next question routes on the fix.
One queue
Routed questions wait in one place for that person.
05
Kept, not asked twice.
When they answer, the asker gets the answer and the answer is kept.
Asker gets it
The person who asked receives the expert’s answer.
The map gets it
The answer is written back, so the same question never has to be routed again.
Next time, instant
The next person who asks gets the kept answer with its source.
Before
Five people ask the same undocumented question. The expert answers five times.
After
The expert answers once. The answer is kept. The next four get it from Teammate.
06
If no expert fits.
If no expert is a good match, it goes to the teammate’s manager.
No silent drop
An unmatched question does not vanish. It goes to the manager.
Then it is kept
When the manager answers, that answer is kept too.
Profiles improve
A miss is a reason to correct an expert profile, not to guess.
07
Asked, never watched.
It answers when asked and does not monitor conversations.
Only when asked
It does not read conversations. It answers when someone asks it.
Linked accounts only
Only people an admin has linked to a real account can talk to it.
Each person’s access
It follows each person’s permissions.
08
What people get back.
Fewer repeat interruptions for experts, faster answers for everyone else, and a record of what people get stuck on.
Experts get time
The same question is not asked of them twice.
Askers get speed
Known answers come back with sources. Unknown ones go to a named person.
A record of what’s stuck
You can see what people actually get stuck on.
09
When the map runs out.
At a dead end, Cluesora notices where the answer should have been, finds the person who knows, and asks.
The wall
“What’s our SLA for enterprise P1s?” hits a wall because nothing in the map says it.
The ask
Teammate asks the support lead in Slack.
The keep
Their answer is kept. Next time Teammate answers instantly.
- After
Enterprise P1s: first response within one hour.
Answered by the support lead in Slack, kept with their name and date - Before
No answer on record.
The question hit a dead end
Questions people ask.
Does Teammate read our Slack channels?
No. It answers when asked. It does not monitor conversations. Only linked accounts can talk to it.
What if Teammate does not know?
It finds the best-matched expert and puts the question in that person’s queue.
What if no expert matches?
The question goes to the teammate’s manager.
Does the expert have to answer the same thing again?
No. When they answer, the answer is kept. The same question is not routed again.
Can Teammate see sources I cannot?
No. It follows each person’s permissions.